Please specify an approximate date you would like to receive your plants. We can ship anywhere in the country at any time of year, but the method of shipping changes with the season. AIR shipment to the East is always recommended. The Web site will do a pretty good job of calculating your shipping cost, but may not be 100% accurate.
Use the "Pre-order Review" in the shopping basket in order to review your shipping charges online. By changing the delivery date in the Web ordering process you might save some money!
Please indicate your choice of shipping method on the order form.
We're no longer able to ship via FedEx, except by special arrangement. If you only give us a PO Box, we'll have to ship by Priority Mail (Air rates). Parcel Post is no longer feasible.
Out of the country; call for special rates:
UPS every year imposes substantial increases in their charges PLUS additional fuel surcharges AND numerous small extra charges (for everything from rural delivery to extra handling on larger boxes). We have mostly absorbed these increases. We try HARD to keep our shipping charges as low as possible.
Please see the shipping-rate charts for Tubes, Size1 (1-gallons), or Size5 (5-gallons) (by East and West ZIPs). These rates are as close as we can come to our actual cost for shipping and packing...we're sorry if they seem high. One reason it's higher is because of the large size of boxes required to ship our larger-than-competitors' plants. Another reason is the weight of transporting some "soil" & water (approx 7 lbs/Size1 (1-gal); 30+ lbs./Size5 (5-gal).
We truly believe, however, that by avoiding bare-rooting, you receive a much happier, healthier plant; one that will survive and grow far better in the long run (as many customers tell us). AND, UPS rates keep going up…and up! Though we can't do a lot about that, except commiserate, we've at least tried to take the pain out of the figuring of it. All you have to do is read the chart. We've continued to use the 'per plant' charge because it seems to be fairer than using a percentage rate which penalizes purchasers of higher-priced plants.
Both UPS and Fed-Ex every year impose substantial increases in their charges PLUS additional fuel surcharges AND numerous small extra charges (for everything from rural delivery to extra handling on larger boxes). We have mostly absorbed these increases. We try HARD to keep our shipping charges as low as possible, but UPS and Fed-Ex haven't been much help(!). A "Shipping surcharge," denoted by an asterisk (*) before the height of a Size5 (5-gal.) plant (and a + sign after), is added to boxes so tall that UPS/FedEx charge an extra amount due to their size (see shipping pages for amounts). If possible, and you so request, we will look for a plant small enough to avoid the extra charge, OR, with permission, we can cut the top back to fit into a smaller box. With many trees, this isn't recommended, however.
For Size5 (5-gal) plants over 5' a Shipping Surcharge, denoted by an asterisk (*) before the height of plant, is added to boxes so tall that UPS charges an extra amount due to their size (see shipping pages for amounts). If possible, and you so request, we will look for a plant small enough to avoid the extra charge, OR, with your permission, we can cut the top back to fit into a smaller box…this isn't generally recommended, however.
If your box appears crushed when it arrives, PLEASE DON'T REFUSE DELIVERY. Mention the damage to the driver, but accept the box and open it to determine any damage to the plants. Usually, the plant is flexible enough to sustain the blows without damage or with only minor breakage. Even if there is some damage, give the plant a chance to recover. There is a tremendous amount of energy stored in a bountiful root system, and most plants recover quickly. If there is considerable damage, or any amount that you don't feel comfortable accepting, please just let us know and we'll be glad to take whatever steps are necessary to make it right.
We're no longer able to offer any reduction in shipping charges for large orders, so have decided to offer you instead a 10% discount off the cost of the plants. Ten boxes may be configured in any combination of Size1 (1-gal), 4 per box), Size5 (5-gal), 1 per box), or Tubes (30 per box). The surcharge for tall plants still applies.
Please call. The charges will be based on how many boxes of each size are needed. We may not be able to calculate the cost, though, until packing is complete. Air shipping of large orders is generally so expensive, due to the volume of the boxes (which is how the cost is determined), that it is not practical.
(Zip 80000 and above). An alternative for large shipments or oversize plants for the West Coast and The Rockies is motor freight, which saves the labor of un-boxing the plants (they're placed on a pallet and secured by stretch-wrap), as well as the disposal (hopefully, recycling) of cardboard. Please call us for details.
Once your order is part of the shipping process (2-3 days before shipment), it is very difficult for us to find it. If you wish to cancel it at this point, we'll really try to accommodate you (but there will be a 20% re-stocking charge). If the plants have already been shipped, you will be charged for the order. If you return the plants to us in sellable condition at your expense, your account will be credited for cost of plants only.
The shipping companies now charge us if packages are delivered to a destination address other than the one you have directed us to ship to; unfortunately, we will now have to charge you an additional $10 for each box re-routed at your request, or due to a wrong address provided to us.
Please call Monday-Friday between 9AM and 4PM Pacific Time (that's 12 -7 Eastern), phone number 541-846-7269. It's helpful if you can have your customer #, and the plant #s and names available when you call in an order, as well as credit card info.